Welcome to Kantura Outdoors! We strive to ensure your satisfaction with every purchase. Please review our returns and exchanges policy below for details on how to proceed with returns, exchanges, and refunds.
1. Returns:
- Eligibility: You may return unused and undamaged items within 30 days of purchase. The item must be in its original packaging and in the same condition as when you received it.
- Return Process: To initiate a return, please contact our customer service team at [email protected] or by phone +15736624621 to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
- Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Exchanges:
- Eligibility: We offer exchanges for items that are unused, undamaged, and in their original packaging.
- Exchange Process: To request an exchange, please contact our customer service team to arrange the exchange and receive an RMA number.
- Shipping: Customers are responsible for shipping the item back to us for exchange. We will cover the shipping cost for sending the exchanged item back to you.
3. Refunds:
- Refund Eligibility: Refunds are issued for returned items that meet our return criteria and are approved after inspection.
- Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to the original payment method.
4. Conditions for Returns and Exchanges:
- Items must be unused, unwashed, and in their original condition and packaging.
- Returns and exchanges are not accepted for clearance or final sale items.
- Damaged or defective items are eligible for returns or exchanges. Please contact us immediately if you receive such items.
5. How to Contact Us:
- For any questions or assistance regarding returns, exchanges, or refunds, please reach out to our customer service team at [email protected] or by phone +1 573 662 4621 We are here to help!
6. Policy Updates:
- We reserve the right to update or modify our returns and exchanges policy at any time. Any changes will be communicated on our website.
Thank you for choosing Kantura Outdoors. Your satisfaction is our priority, and we are committed to providing excellent customer service for all your outdoor gear needs.